The Perfect Customer Journey

The perfect customer journey

With our Last Mile Digital Platform©

Engage Customers – Optimize Transport

All tools and technologies you need, with a single standard software product

Keep customers, merchants, logistics, transport operations and customer support teams, informed, in real-time
Accessible from the device and browser of choice
So flexible that it provides exactly what is needed, when is needed
To obtain a memorable customer experience

As-a-Service

The perfect customer journey
Most convenient mode with day and time availabie

Engage Customers from minute one

Satisfy customer fulfillment expectations

Provide the most convenient mode, day, and time available for fulfillment
More personalization with segmented services

In real-time

Most convenient mode with day and time availabie
Customer experience, optimization and visibility

Keep them in the loop

We provide businesses of any size with an easy way to offer an Amazon- or Uber-like level of customer experience, optimization and visibility into their own delivery operations.
This includes consumer-facing features like day, time and means choice, advanced delivery notifications, the ability to track a delivery on a map, re-schedule or change delivery address and more.
Customer experience, optimization and visibility

While you get ready

Last Mile Digital Platform© makes a tangible impact on business results and customer experience, optimizing last mile transport and customer engagement.
Optimization includes functionality for direct and reverse logistics, pick-up/drop-off points and any combination of these.
Customer engagement uses mobile-first digital tools and techniques to connect sellers, customers, field staff and anyone else involved in the last mile.
Connect sellers, customers and field staff involved in the last mile
Connect sellers, customers and field staff involved in the last mile
Field team traffic and delivery personnel service

And the Field Team prepares

One App for all. Permanent, temporary or seasonal personnel.
For PUDOs or home delivery.
Traffic and delivery personnel receive the exact routing sheet hours before starting. They can access their daily tasks from their smartphone.
Now, they know every service requirement before even knock on the door.
And Customers receive consistent, reliable service.
Field team traffic and delivery personnel service

To delight Customers

Increased satisfied customer

The Perfect Customer Journey

 Satisfied Customers = Loyal Customers = Repeated Sales

Increased customer conversion and satisfaction ratios

Lower last mile transport costs over 20%
Reduce carbon footprint over 60%

Benefits for all!

Increased satisfied customer